Privacy Policy
Last updated: September 5, 2026
Food by Mollie ("we," "us," or "our") is a private chef, catering, and meal prep business based in Nashville, Tennessee, operated by Chef Mollie. This policy explains what personal information we collect, how we use it, and the choices you have.
Information we collect
We collect only the information we need to respond to you and provide our services.
When you contact us
Our enquiry form asks for your name, email address, phone number (optional), the service you're interested in, and any event details you choose to share — such as your date, guest count, and dietary needs.
When you create a client portal account
To use our client portal at portal.foodbymollie.com, we collect your name, email address, phone number, delivery address and ZIP code, dietary restrictions and allergies, cuisine preferences, household size, and your order and payment history with us. You provide this so we can plan, prepare, and deliver food suited to you.
When you sign in
You can create an account with an email address and password, or sign in using Google or Apple. If you use Google or Apple sign-in, we receive basic profile information (such as your name and email address) from that provider. Passwords are stored in encrypted (hashed) form and are never visible to us.
When you make a payment
Card payments are processed securely by our payment processor, Stripe. We receive confirmation and limited transaction details, but we do not receive or store your full card number. Payments made by Zelle, Venmo, check, or cash are handled directly between you and us.
Automatically
Our web server and hosting provider automatically log standard technical information — such as your IP address, browser type, and the pages you request — to operate and secure the site.
Cookies
Our public website does not use advertising or third-party tracking cookies, and we do not run third-party analytics or advertising pixels on it. The client portal uses essential cookies for one purpose: to keep you securely signed in to your account. These are necessary for the portal to work and are not used to track you across other websites.
How we use your information
- To respond to your enquiries and prepare quotes and proposals.
- To plan, prepare, and deliver our private dining, catering, and meal prep services.
- To tailor menus to your dietary needs, allergies, and preferences.
- To process orders, deposits, and payments.
- To send you service-related messages, such as order confirmations, menus, invoices, and delivery updates.
- To operate, maintain, and secure our website and portal.
How we share your information
We do not sell your personal information. We share it only with the service providers that help us run our business — such as our payment processor (Stripe), our email delivery and hosting providers, and our sign-in providers (Google and Apple) when you choose to use them — and only as needed to provide our services. We may also disclose information if required by law or to protect our rights, safety, or property.
Email preferences
We send two kinds of email: transactional messages tied to your account and orders (confirmations, invoices, delivery notices), and, if you've opted in, menu and marketing updates. You can unsubscribe from menu and marketing emails at any time using the link in those emails. We'll still send the transactional messages needed to fulfill your orders.
Data retention
We keep your information for as long as we need it to provide our services and maintain our business records, and as required by law. You can ask us to delete your information at any time (see below), and we'll do so except where we're required to keep certain records.
Security
We take reasonable steps to protect your information: passwords are hashed, card payments run through a PCI-compliant processor, and access to your data is limited. No method of transmission or storage is completely secure, however, and we can't guarantee absolute security.
Your choices and rights
You can review and update most of your information directly in your portal profile. Depending on where you live, you may also have the right to access, correct, or delete the personal information we hold about you. To make a request, email us at mollie@foodbymollie.com and we'll respond as required by applicable law.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we'll delete it.
Changes to this policy
We may update this policy from time to time. When we do, we'll revise the "Last updated" date above.
Contact us
If you have questions about this policy or your information, contact Chef Mollie:
Food by Mollie · Nashville, TN
Email: mollie@foodbymollie.com
Phone: (630) 400-0534